Bedienung

Set the online status

Here you can define how the wwphone should currently behave and which status you want to communicate to your employees. If you are currently on a call, the status is automatically set to "on the telephone" and then back to the old status when all calls are ended.

An overview of the available statuses and related behaviour of the telephone:

• Available: All calls that come in either via your direct number or a group call in which you are a member are signalled and can therefore be answered.
• Be right back: Although the calls are signalled here too and the call can be accepted, it becomes apparent to the employees that you are possibly currently in the toilet, at the photocopier or elsewhere. So they can see that you are nearby and, if you hear the ringing, you can also run to your workstation and answer the call; however, they are aware of the situation if you miss the call and it ends up in the call sequence.
• Direct number only: With this status you can only be reached via direct numbers and calls that arrive via call groups in which you are a member are ignored.
• Internal only: You can only be reached by your employees, calls from landlines or mobiles are ignored.
• Unavailable: All calls are rejected. However, this way they can see that you are actually in the office but cannot currently take calls.
• Telephone service: This function is to be used in conjunction with the ON DUTY group in the respective dial plan. All displayed users who have the status telephone service appear at the top of the user list. This means that all softphone users can see whether and how many employees are taking calls.
• To the right of the status selection: Here you can enter additional information, e.g. "I will be available again from 15:30". This text will appear in the user list for all users.
  • Delete text: Call up again and confirm with OK.
  • Change text: Enter new text and confirm with OK.

Telephone number contacts

• Telephone number (below the status selection): Depending on the settings under User > wwphone > signalable numbers, the number which the called party should see on the next call can be selected here.
• Search contacts...: Here you can search for contacts in the following sources:
  • Employees: All users on the wwcommunicator for which the flag Hide user from other participants is not active.
  • Central: The address book on the wwcommunicator (Central Phone Book).
  • Contacts: The personal phone book of the wwphone client.
  • Outlook: Contacts imported from local Outlook.
  • LDAP: Contacts from the LDAP connection if one exists.
•  To the right of Search Contacts: Personal contacts can be created here. If the administrator of the system has set the flag Can manage public address book under Users to active, you can also create and change contacts in the global address book.
• Contact list
  

• Press  to close the phone book display.
• Clicking on the corresponding number calls it.
• By clicking on the alternative mouse button (usually on the right), you can delete or edit the contact, depending on the permission and source (contacts or switchboard).

Control bar left

 User list contains the following entries.

• Groups: Contains the groups which the administrator has defined as CTI groups in wwcommunicator with the contained users. The end user cannot change these.
  In addition, the groups created locally by the end user and the Not sorted group. The local groups can be created by right-clicking on the Not sorted bar.
• Not sorted: All entries that are not assigned to a group.
• User list: Users who are not displayed can be inserted. Go to  > Contacts > Show unsubscribed contacts.
  
  Now the desired user can be placed in a locally created group or in Not sorted using drag and drop.
  • Contacts can also be added to the user list. In the contact list, place the  icon in the user list, a local group or in Not sorted. These are marked with the  avatar in the user list. Which telephone number of the contact is used can be determined in the contact under Main number.
    
  • Groups / override controls: The groups to which the user belongs are displayed here with their status (logged in or logged out). And the override controls, which the user may activate, with the corresponding status. Logging in and out or switching on and off is done by double-clicking.

 A telephone number can be dialled with the mouse on this keyboard. Mainly used for DTMF post-dialling, typically for voice menus.

 This setting only appears in softphone mode. Here you can adjust the headset settings and, if a green dot appears under Headset controls, the buttons on the headset are operable.

 If a red 2 appears here, the primary audio device is inactive. See under Softphone settings.

 Chat to all users who have a wwphone client and are connected to the same wwcommunicator.

 Other functions and settings.

• Info on wwphone: Licence and version information.
• Language: Select the appropriate language.
• Settings: Softphone settings and other settings.
• Contacts
  • View: Display of the contacts.
  • Import from Outlook: For importing contacts from Outlook if it is installed.
  • LDAP connection: Connection to the company's own phone book. The search variable is called <search>. For example, search for name (|(givenName=<search>*)(sn=<search>*)(company=<search>*)) or by number (|(homePhone=*<search>)(telephoneNumber=*<search>)(mobile=*<search>)). More info...
  • Clear LDAP cache: Clear LDAP cache.
  • Show unsubscribed contacts: You can add these contacts to the list using the alternative mouse button.
• Send fax: This function allows you to send a document in PDF format as a fax. With Windows, there is the possibility to install a printer driver which serves as a fax and makes it possible to send as a fax from any software that allows printing

• Logout/login: Log out of or log into the SIP connection.
• End program: Exits the software. 

Caller list call history and to-do

You can view the call history by clicking on the call log. The list includes both incoming and outgoing calls that you have made. As well as calls which have arrived via numbers which are stored on the telephone system under Users/telephones > wwphone > wwphone subscriptions. For incoming calls, you can also see who answered the call.

Special attention should be paid to the to-do list function. The to-do list contains all unanswered calls to numbers that have been set on the switchboard so that you can see their status. The processing status is shared with your employees, who can also see the status. This means that as soon as a person has dealt with the missed call and removed the call from the to-do list, it will also disappear from your to-do list. However, the call remains visible in the normal call list. This makes it possible to efficiently handle calls! No callback is forgotten or duplicated.

Make a callback

• In the call log, right-click on the desired call and select "Call XYZ" from the pop-up menu, where XYZ stands for the external party of this call.

View and edit note

• In the call log, right-click the call whose note you want to view or edit. Select Edit note from the pop-up menu.
  
• By clicking Bexio the note with the call data can be saved into the time recording in Bexio. If the phone number is identified uniquely, the customer will be suggested. The suggestion can be changed or, if the number was not identified uniquely, assigned

Send call info as e-mail

• In the call log, right-click on the call whose call info you want to send by e-mail. Select Send info as email from the pop-up menu.

Remove call from to-do list

• In the call log, right-click the call you want to remove from the to-do list. From the pop-up menu, select Remove from to-do list. To delete multiple entries, select the entries you want to delete.

Touch-tone dialling, multi-frequency dialling, DTMF

A post-dial or menu selection by means of touch-tone dialling must be made via the displayed keypad  of the wwphone. In CTI mode and "Early Media", it may not work depending on the device or software version. In this case, we recommend that you use the keypad on the machine to make the post-dial.