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Connect to the wwcommunicator on first startup

A simple setup is, you log in as administrator in the wwcommunicator and send the appropriate activation links to the users.

  • Identity: Up to 5 different user accounts can be created. This is used to easily switch to different telephone systems or to easily change the mode without having to enter the user data again and again.
  • Import: Here you can enter the activation link with password.
  • Mode:


    CTI client


    Flex Client

    Flex Core


    communicator URL

    communicator URL

    communicator URL

    communicator URL


    Username under Users/Telephony

    Username under Users/Telephony

    Username under Users/Telephony

    Username under Flex-Core


    CTI password under Users/Telephony

    SIP password under Users/Telephony

    CTI password under Users/Telephony

    Password under Flex-Core


    Telephone control

    Standalone SIP client

    Control for the Flex Core

    SIP client with external control


    wwphone in Softphone or Flex Core mode requires a microphone and a speaker. We recommend a headset that is connected via a USB port. If the headset is connected directly via Bluetooth on the computer, restrictions must be expected.

  • File path: Select where to save the settings. If you want all users on the computer to use the same settings, select "For all users (local)" here. If you want users to use individual settings, select "User-specific (local)" or "User-specific (roaming)".
     In roaming mode, in environments with profiles provided by the server, the data is saved back to the server. This way, you can use the same settings on all devices in your company on which you log on with the same domain user.


    Whether roaming works correctly and whether the configuration locations are not overwritten at login depends on the settings of your computer administrator. Please contact your computer administrator if you have any problems.

  • No encrypted communication (TLS/SRTP): This setting allows you to connect the wwphone to an older software version of wwcommunicator.


    We recommend activating this parameter only if necessary because the encrypted communication with the wwcommunicator is more reliable and cannot be intercepted on public Internet connections.

Make icon visible in taskbar

  1. Using the secondary (default right) mouse button, click the arrow in the taskbar next to the info display.
  2. Select Taskbar Settings.
  3. Here you select icons to display on the taskbar.
  4. Search for CTI client or wwphone in the list of icons and set the switch to on.

    Quick menu

    You can click the search icon in the taskbar and type icons to go directly to the settings.

  5. Close the window. Now the icon appears in the info display. Appearance depending on status:
    1.  Logged out or no connection insoftphone, CTI client, Flex Core or Flex-Client mode.
    2.  Logged on insoftphone, CTI client or Flex-Client mode.
    3.  Logged in toFlex Core mode and no connection to the Flex-Client.
    4.  Logged in toFlex Core  mode and connected to a Flex-Client.

Connect wwphone to the switchboard

  1. Clicking the secondary (default right) mouse button on the softphone icon opens the menu.
  2. Under > Settings > Change user data, you can enter the user data. See above under Connect to the wwcommunicator on first startup.

This view appears after the successful connection and shows the user window for operating the wwphone. Now the menu is also accessible via the  icon.

Set up LDAP

Additional contacts from an LDAP server can be integrated under > Contacts > LDAP Connection.

LDAP access data (authentication type LDAP)

  • Server / port: (Default ports: without SSL 389, with SSL 636)
  • Username / password: Active directory users
  • Encryption: Depending on the environment

Field names

  • First name: givenName
  • Name: sn
  • Nick: displayName
  • Company: company
  • Number: homePhone
  • Office: telephoneNumber
  • Mobile: mobile

Search by name

  • Search path: ou=my company,ou=XY,dc=server,dc=XY(This setting according to the request of the LDAP server)
  • Search command: (|(givenName=<search>*)(sn=<search>*)(company=<search>*))

Search by number

  • Search path: ou=my company,ou=XY,dc=server,dc=XY(This setting according to the request of the LDAP server)
  • Search command: (|(homePhone=*<search>)(telephoneNumber=*<search>)(mobile=*<search>))

Authentication type Windows

  • The local Windows user is used for authentication here. Only the server must be specified here.
Continue with >> Softphone settings

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