Connect to the wwcommunicator on first startup
A simple setup is, you log in as administrator in the wwcommunicator and send the appropriate activation links to the users.
- Identity: Up to 5 different user accounts can be created. This is used to easily switch to different telephone systems or to easily change the mode without having to enter the user data again and again.
- Import: Here you can enter the activation link with password.
Mode:
Mode
CTI client
Softphone
Flex Client
Flex Core
Server
communicator URL
communicator URL
communicator URL
communicator URL
Username
Username under Users/Telephony
Username under Users/Telephony
Username under Users/Telephony
Username under Flex-Core
Password
CTI password under Users/Telephony
SIP password under Users/Telephony
CTI password under Users/Telephony
Password under Flex-Core
Mode
Telephone control
Standalone SIP client
Control for the Flex Core
SIP client with external control
Audio
wwphone in Softphone or Flex Core mode requires a microphone and a speaker. We recommend a headset that is connected via a USB port. If the headset is connected directly via Bluetooth on the computer, restrictions must be expected.
File path: Select where to save the settings. If you want all users on the computer to use the same settings, select "For all users (local)" here. If you want users to use individual settings, select "User-specific (local)" or "User-specific (roaming)".
In roaming mode, in environments with profiles provided by the server, the data is saved back to the server. This way, you can use the same settings on all devices in your company on which you log on with the same domain user.Roaming
Whether roaming works correctly and whether the configuration locations are not overwritten at login depends on the settings of your computer administrator. Please contact your computer administrator if you have any problems.
No encrypted communication (TLS/SRTP): This setting allows you to connect the wwphone to an older software version of wwcommunicator.
Encryption
We recommend activating this parameter only if necessary because the encrypted communication with the wwcommunicator is more reliable and cannot be intercepted on public Internet connections.
Make icon visible in taskbar
- Using the secondary (default right) mouse button, click the arrow in the taskbar next to the info display.
- Select Taskbar Settings.
- Here you select icons to display on the taskbar.
Search for CTI client or wwphone in the list of icons and set the switch to on.
Quick menu
You can click the search icon in the taskbar and type icons to go directly to the settings.
- Close the window. Now the icon appears in the info display. Appearance depending on status:
- Logged out or no connection insoftphone, CTI client, Flex Core or Flex-Client mode.
- Logged on insoftphone, CTI client or Flex-Client mode.
- Logged in toFlex Core mode and no connection to the Flex-Client.
- Logged in toFlex Core mode and connected to a Flex-Client.
Connect wwphone to the switchboard
- Clicking the secondary (default right) mouse button on the softphone icon opens the menu.
- Under > Settings > Change user data, you can enter the user data. See above under Connect to the wwcommunicator on first startup.
This view appears after the successful connection and shows the user window for operating the wwphone. Now the menu is also accessible via the
icon.Set up LDAP
Additional contacts from an LDAP server can be integrated under
> Contacts > LDAP Connection.LDAP access data (authentication type LDAP)
- Server / port: (Default ports: without SSL 389, with SSL 636)
- Username / password: Active directory users
- Encryption: Depending on the environment
Field names
- First name: givenName
- Name: sn
- Nick: displayName
- Company: company
- Number: homePhone
- Office: telephoneNumber
- Mobile: mobile
Search by name
- Search path: ou=my company,ou=XY,dc=server,dc=XY(This setting according to the request of the LDAP server)
- Search command: (|(givenName=<search>*)(sn=<search>*)(company=<search>*))
Search by number
- Search path: ou=my company,ou=XY,dc=server,dc=XY(This setting according to the request of the LDAP server)
- Search command: (|(homePhone=*<search>)(telephoneNumber=*<search>)(mobile=*<search>))
Authentication type Windows
- The local Windows user is used for authentication here. Only the server must be specified here.